Please read this document carefully to ensure that all our policies, terms and conditions are fully understood.
All dogs brought to The Dog’s Barber for a grooming session must be fully vaccinated, wormed and free or fleas
Any fleas found on your dog will incur an extra charge of £15 added to the original grooming price. This is to cover the additional costs for the use of Flea shampoo and the decontamination of the salon.
If your dog is matted and they are not able to be brushed out you may incur an extra charge of £15 added to the original grooming price. This is to help cover the additional costs of servicing the equipment more regularly.
As a responsible, caring and dog friendly company, if your dog is matted and the matts are unable to be brushed out within 15 minutes, under the Animal Welfare Act 2006 the dog will need to be clipped. By making a booking you are granting us permission to do so. If this process takes longer than your grooming appointment time, as stated on you booking confirmation, it may take more than 1 grooming appointment to complete the groom. Additional appointments are all charged at the full rate as stated on our Appointments page.
Please try and be no longer than 15 minutes late for your grooming appointment. Unfortunately, after the 15 minutes the appointment may expire, and another appointment will need to be booked.
Any appointments which are missed or cancelled with less than 24 hours may be charged in full and will need to be paid for before your next grooming appointment.
You will be given a time in which to collect your dog after their grooming session, please do not arrive early as this can excite your dog and makes it very difficult to finish the groom.
Please note that during your dog’s grooming session we may take photographs and videos for our website and social media page. Please make us aware if this is not something you agree to.